Refund policy

Mitsochi’s products are made to order—each item is created specifically for your purchase to ensure top quality and value.

If your order arrives damaged or defective, please contact us within 14 days of delivery.

• You’ll receive a replacement or a refund, no questions asked.

• Please include clear photos showing the issue to help us resolve your request quickly.

Returns or refunds are only accepted for items that are damaged or defective.
Returns for other reasons or cancellations after production has begun cannot be accepted.

Our fulfillment partners share our commitment to quality. Thank you for choosing Mitsochi and for supporting our business!